Our Returns Guide
Before you start please refer to our Store Policy for more details.
Check your items
Please ensure your items meet our return policy requirements before submitting a request.
Create a returns request
Contact our customer service team to request a return or exchange.
Email: customerservice@oceanmystery.com.
Bag it up
Bag it up securely in its original packaging, including all tags and hygiene stickers. This helps us process your return quickly and smoothly.
Drop it off
Drop it off at your nearest post office or return point, and keep the tracking receipt just in case.
Returns FAQs
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Can I return or exchange my garment?
Yes, we accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags and hygiene stickers intact. For full details, visit our Returns & Exchanges page.
How do I start a return?
To initiate a return or exchange, please contact our customer service team at customerservice@oceanmystery.com with your order number and reason for return.
Do you offer free returns?
Returns are at the customer’s expense.