Store policy

Return & Exchange Policy - 01 / August / 2026 updated

This document sets out the Terms & Conditions of purchasing on Oceanmystery.com. (Please note: The following general terms apply to Australian customers, with specific conditions outlined below for International customers).

Ocean Mystery reserves the right to reject the returns or exchanges of goods which are not returned in accordance with our Delivery & Returns Policy.

This policy is applicable only to online customers and does not extend to customers who have purchased from an Ocean Mystery Concept Store or an Ocean Mystery Stockist. Items purchased from an Ocean Mystery Stockist are bound under that retailer's Returns and Exchanges Policy. Ocean Mystery cannot be held accountable, or provide refunds or exchanges, for purchases made outside of an Ocean Mystery Concept Store or Oceanmystery.com. For further information on these specific returns policies contact customerservice@oceanmystery.com

If you do not understand the below Terms & Conditions, or if you have any questions, please contact Customer Service by email to customerservice@oceanmystery.com  

Online Returns Policy  

Return Requirements
Ocean Mystery is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Oceanmystery.com, you are entitled to a refund within 30 days of receipt should it meet the below requirements:  

• Your order confirmation number is provided as proof of purchase.
  
• Tags are attached to all items.
  
• Garment is in original condition, including unworn and unwashed. (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
  
• A return form is completed and enclosed in your returns package.

Due to hygiene reasons, we cannot accept returns for earrings, rings, necklaces, bracelets, and hair pieces. We are also unable to accept returns or exchanges on our On Sale items due to change of mind, unless deemed faulty.

Refund Payments

Refunds will be processed to the original payment method within 10 business days of Ocean Mystery receiving the returned item/s. Notification will be sent to the nominated email address at the time of this transaction.
PLEASE NOTE: Ocean Mystery cannot be held accountable for banking institution processing timeframes.

Shipping, Duties & Taxes

If an order is shipped with free shipping in the specified conditions, the shipping cost will be deducted from the refund when the return results in the original order's shipping conditions not being met.  

For International Orders (including the US): Import duties, customs taxes, and associated processing fees (such as Zonos fees) paid to clear your shipment are strictly non-recoverable from customs. Therefore, if you are returning an item due to a change of mind, the exact amount of these non-recoverable duties and taxes originally paid on your behalf will be DEDUCTED from your final refund amount.  

Exchanges
Ocean Mystery offers exchanges and/or replacements that meet the required criteria for another size, or color of the same style; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.  

Same Value Exchange
Ocean Mystery only offers same value exchanges (same style or price, different colour or size). Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge for Australian customers. (Note: International customers may be subject to additional shipping or customs fees for exchanges).