Store policy

Return & Exchange Policy

This document sets out the Terms & Conditions of purchasing on Oceanmystery.com and is applicable to Australian customers only. For Terms & Conditions relevant to your delivery location, please change your store view.

Ocean Mystery reserves the right to reject the returns or exchanges of goods which are not returned in accordance with our Delivery & Returns Policy.

This policy is applicable only to online customers and does not extend to customers who have purchased from an Ocean Mystery Concept Store or an Ocean Mystery Stockist. Items purchased from an Ocean Mystery Stockist are bound under that retailer's Returns and Exchanges Policy. Ocean Mystery cannot be held accountable, or provide refunds or exchanges, for purchases made outside of an Ocean Mystery Concept Store or Oceanmystery.com. For further information on these specific returns policies contact customerservice@oceanmystery.com

If you do not understand the below Terms & Conditions, or if you have any questions, please contact Customer Service by email to customerservice@oceanmystery.com

Online Returns Policy

Return Requirements

Ocean Mystery is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Oceanmystery.com, you are entitled to a refund within 7 days of receipt should it meet the below requirements:

    • Your order confirmation number is provided as proof of purchase
    • Tags attached are attached to all items
    • Garment in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)
    • complete and enclose in your returns package.
    • Due to hygiene reasons, earrings, rings, necklaces, bracelets, hair pieces, and we are unable to accept returns or exchanges on our On Sale items due to change of mind, unless deemed faulty.

Refund Payments

Refunds will be processed to the original payment method within 7 business days of Ocean Mystery receiving the returned item/s. Notification will be sent to nominated email address at the time of this transaction. 

PLEASE NOTE: Ocean Mystery cannot be held accountable for banking institution processing timeframes.

Exchanges

Ocean Mystery offers exchanges and/or replacements that meet the required criteria for another size, or color of the same style; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

Same Value Exchange
Ocean Mystery only offers same value exchanges (same style, different colour or size). Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.