Questions? We’re always just a wave away.

We’re here to make your beachwear journey smooth and simple. Browse our FAQs or reach out—we’re always happy to help.

How can we help?

FAQ

Brand

Where is OCEAN MYSTERY based?

We are proudly based in Sydney, Australia, with two physical stores and an online presence that ships globally.

Is your packaging eco-friendly?

Yes. We are committed to reducing waste. Our packaging is minimal, recyclable, and designed with sustainability in mind.

Size & Care

How do I know what size to order?

Please refer to our Size Guide located on each product page. If you're still unsure, feel free to reach out—we’re happy to assist.

How should I care for my swimwear?

Rinse in cold water after each wear, gently hand wash, and lay flat to dry in the shade. Avoid rough surfaces, bleach, and machine washing to preserve the quality.

Shipping, Returns & Exchanges

Do you offer international shipping?

Yes, we ship worldwide. Orders over AUD $160 qualify for free international shipping.

When will my order be shipped?

Orders placed before 3 PM Sydney local time (AEST) are dispatched the same day. Orders placed after 3 PM are shipped the next business day. Weekend and public holiday orders will ship the following business day.

Can I return or exchange my swimwear?

Yes, we accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags and hygiene stickers intact. For full details, visit our Returns & Exchanges page.

How do I start a return?

To initiate a return or exchange, please contact our customer service team at customerservice@oceanmystery.com or return page with your order number and reason for return.

Do you offer free returns?

Returns are at the customer’s expense. For more detail please read our Store Policy.

Others

Are your swimsuits padded or lined?

All our bikini tops come with removable padding. One-piece swimsuits are fully lined for comfort and coverage.

Can I shop in-store?

Absolutely! Visit us in Sydney to explore the full OCEAN MYSTERY collection and enjoy personalized fitting assistance. Store locations can be found here.

How can I contact your team?

You can reach us via email at customerservice@oceanmystery.com. We typically respond within 24 hours on business days.

Get in touch

Have questions about your order, or a general enquiry?